Customer support that feels personal at scale.
One inbox. Every channel. Your whole team. Berlay connects email, live chat, Slack, and more into a single shared workspace — so no conversation falls through the cracks.
Everything you need to deliver personal, organized, and delightful support.
Everything your team needs to handle support at any volume — without losing the personal touch.
Shared Inbox
Manage support emails together in real time — no more support email hot potato.
Collision Detection
See when a teammate is replying before you hit send. Goodbye duplicate replies.
AI suggestions
Get valuable context without having to read through your customer's angry emails.
The platform powering customer conversations worldwide.
Berlay helps teams deliver fast, organised, and personal customer support. From early-stage startups to enterprise operations, thousands of teams rely on Berlay to stay on top of every customer conversation.
Conversations handled every week across growing teams.
Uptime SLA — your support never goes dark.
Berlay has changed how our team handles support. One inbox for every channel — email, chat, Slack. Response time dropped 40% in the first month.
Sam Chen
Head of CX at Waverly
Questions & Answers
Pricing to fit your business needs.
Free
$0 /mo
3 channels · 2 agents · 1k conversations/mo
-
Shared inbox
-
Tagging & assignment
-
Private notes
-
Snippet templates
-
Email support
Pro
$29 /mo
Unlimited channels · 10 agents · 10k conversations/mo
-
Everything in Free
-
AI suggestions
-
Unlimited channels
-
Collision detection
-
Snippets and templates
-
Analytics & reporting
-
Slack & Zapier
Business
$99 /mo
Unlimited agents · custom AI workflows · SLA
-
Everything in Pro
-
Custom roles & permissions
-
Custom AI workflows
-
API access
-
SLA tracking
-
SSO support
-
Dedicated support
Ready to make customer support feel simple again?
Join hundreds of teams using Oatmeal to deliver faster, friendlier email support — using a massive network of low wage workers stationed around the globe